Shipping Policy

OmniPicksCo — Official Shipping Policy

Brand Name: OmniPicksCo
Website: https://OmniPicksCo.com
Legal Company Name: Shenzhen Xiang Ni Lai Trading Co., Ltd.
Business Address: Room 1403P25, West Tower, Tian'an Innovation Technology Plaza (Phase II), No. 2 Tairan 10th Road, Tian'an Community, Shatou Subdistrict, Futian District, Shenzhen, China
Customer Support Email: service@omnipicksco.com
Customer Support Phone: +86 15364885217
Brand Representative: Xiangxian Li
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

OmniPicksCo is owned and operated by Shenzhen Xiang Ni Lai Trading Co., Ltd.

Last Updated: October 19, 2026

1. Shipping Overview

OmniPicksCo sells hats and other headwear through OmniPicksCo.com and currently offers shipping to destinations within the United States.

This Shipping Policy explains our order processing times, available shipping methods, shipping charges, estimated delivery times, tracking procedures, and how we handle shipping delays and delivery issues.

Shipping options and charges depend on the order total and the methods available for your delivery address. Please review the shipping method and final shipping charge displayed at checkout before placing your order.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Order processing includes order verification, inventory checks, picking, packing, and preparation for dispatch. Processing time is separate from the shipping and delivery period.

Processing may take longer during public holidays, promotional periods, unusually high order volumes, or circumstances requiring additional order verification.

If an unexpected issue materially affects the processing of your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

3. Shipping Methods and Fees

We offer the following shipping rates according to the shipping options currently configured in our online store.

The available shipping methods and applicable charges will be displayed at checkout. If more than one option is available for your order, you may select from the methods offered.

Orders below $1.00 or orders that do not qualify for a listed option may be subject to the rates and conditions displayed at checkout.

If a shipping option or charge shown at checkout differs from the information above, please contact us before completing your purchase so we can clarify the applicable rate.

4. Estimated Delivery Times

Delivery time begins after your order has been processed and dispatched. It does not include the order processing period.

Standard Shipping: Estimated delivery within 7–12 business days after dispatch.

Express Shipping: Estimated delivery within 3–7 business days after dispatch.

These are estimated delivery windows, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances affecting transportation.

The shipping method selected at checkout determines the applicable delivery estimate. Please review the available options before completing your order.

5. Shipping Origin and Fulfillment

Orders may be fulfilled from different warehouses or fulfillment facilities depending on inventory availability and the delivery destination.

The actual shipping origin may therefore vary by order. We do not represent that all orders ship from a local United States warehouse.

Orders are prepared for dispatch after payment confirmation and the completion of the applicable processing steps. Shipping confirmation and tracking information will be provided when available.

6. Shipping Destinations

We currently offer shipping to destinations within the United States.

Please enter your complete delivery address at checkout and confirm that the destination is supported before completing your purchase.

Customers are responsible for providing accurate shipping information, including the recipient's name, street address, apartment or unit number where applicable, city, state, and ZIP code.

If you notice an address error after placing an order, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered fulfillment or has been dispatched.

7. Shipping Confirmation and Tracking

Once your order has been dispatched, we will send a shipping confirmation email to the email address provided at checkout, with tracking information when available.

To track your order:

1. Find your shipping confirmation email.

2. Open the tracking link or use the tracking number on the relevant carrier's tracking website.

3. Review the latest available tracking updates.

Tracking information may take some time to appear or update after dispatch because carrier systems do not always report shipment events immediately.

If you have not received tracking information or your tracking status has not updated for an extended period, please contact service@omnipicksco.com with your order number.

8. Shipping Delays

We make reasonable efforts to support timely delivery, but delays may occur because of carrier disruptions, severe weather, public holidays, operational issues, incorrect delivery information, or other unexpected circumstances.

If your order appears to be delayed:

• Review the latest tracking information.

• Allow a reasonable period for the carrier to update the tracking status.

• Contact our customer support team if the delay continues or the shipment appears to be stuck.

Please provide your order number and tracking number, if available, so we can review the shipment and determine the appropriate next steps.

We will make reasonable efforts to assist with carrier inquiries and delivery issues. Your rights under applicable consumer protection laws remain unaffected.

9. Lost, Missing, or Delivered-but-Not-Received Packages

If your package appears to be lost, tracking information has not updated for an extended period, or the tracking status shows “Delivered” but you have not received the package, contact us at service@omnipicksco.com.

Please include your order number, tracking number, and a description of the issue.

Where appropriate, we may review the tracking information, contact the carrier, request additional delivery information, or investigate the shipment.

A “Delivered” tracking status does not automatically prevent us from reviewing your report. We will assess the available information and explain the next steps.

If a shipment is confirmed lost or another delivery problem is established, we will work with you to determine an appropriate resolution in accordance with our policies and applicable law.

10. Incorrect, Damaged, or Missing Items

Please inspect your order after delivery.

If you receive an incorrect or damaged item, or if an item is missing from your shipment, contact service@omnipicksco.com as soon as reasonably possible.

To help us investigate, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the item, packaging, shipping label, or damage, where relevant.

We will review the information and provide appropriate instructions for resolving the issue. Where an item is damaged, defective, incorrect, or materially different from its description, we will work with you to provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

11. Order Changes and Cancellations

If you need to change your shipping address or request cancellation, contact us as soon as possible after placing your order.

Please include your order number and the details of your request.

We will make reasonable efforts to accommodate the request if fulfillment has not progressed too far. However, changes and cancellations cannot be guaranteed after an order has been processed, packed, or dispatched.

Any cancellation, refund, or other remedy will be handled in accordance with our applicable policies and legal obligations.

12. Returns and Refunds

OmniPicksCo provides a 180-day return period beginning on the date the customer receives the order, subject to the applicable Return & Refund Policy.

To request a return, email service@omnipicksco.com with your order number, the item you wish to return, and the reason for your request. Our customer support team will review your request and provide the applicable return instructions.

Please do not send returned items to our business registration address unless we specifically confirm that it is the appropriate return destination. The return address will be provided as part of the return instructions.

Original shipping fees, return shipping costs, return eligibility, and refund processing are governed by our Return & Refund Policy and applicable law.

If an item arrives damaged, defective, incorrect, or materially different from its description, we will review the issue and provide an appropriate resolution in accordance with applicable law.

For full details, please review the Return & Refund Policy available on our website.

Last Updated: October 19, 2026