FAQ

OmniPicksCo — Official Customer FAQ

Brand Name: OmniPicksCo
Website: https://OmniPicksCo.com
Legal Company Name: Shenzhen Xiang Ni Lai Trading Co., Ltd.
Business Address: Room 1403P25, West Tower, Tian'an Innovation Technology Plaza (Phase II), No. 2 Tairan 10th Road, Tian'an Community, Shatou Subdistrict, Futian District, Shenzhen, China
Customer Support Email: service@omnipicksco.com
Customer Support Phone: +86 15364885217
Brand Representative: Xiangxian Li 
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

OmniPicksCo is owned and operated by Shenzhen Xiang Ni Lai Trading Co., Ltd.

Last Updated: October 19, 2026

1. About OmniPicksCo

What is OmniPicksCo?

OmniPicksCo is an online retail brand specializing in hats and other headwear. Customers can browse available products and place orders through our official website, OmniPicksCo.com.

Who operates OmniPicksCo?

OmniPicksCo is owned and operated by Shenzhen Xiang Ni Lai Trading Co., Ltd., whose business address is listed at the beginning of this page.

How can I contact customer support?

You can reach our customer support team using the following contact details:

• Email: service@omnipicksco.com

• Phone: +86 15364885217

• Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

For order-related inquiries, please include your order number so we can assist you more efficiently.

2. Products and Orders

What products does OmniPicksCo sell?

We primarily offer hats and other headwear. Available styles, product descriptions, prices, and product options are displayed on the relevant product pages.

How do I place an order?

Browse our website, select the product and available options you want, add the item to your cart, and proceed to checkout. Enter your shipping details, review the available shipping methods and final order total, and complete payment using an available payment method.

Please review your order carefully before submitting it.

Will I receive an order confirmation?

Order confirmation is generally sent to the email address provided at checkout after your order has been submitted. Please check your inbox and spam or junk folder if you cannot find the message.

An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been dispatched.

Can I change or cancel my order?

If you need to change your shipping address or request cancellation, contact service@omnipicksco.com as soon as possible.

We will make reasonable efforts to help if your order has not progressed too far into processing. Changes or cancellations cannot be guaranteed once an order has been processed or dispatched.

3. Shipping and Delivery

Where does OmniPicksCo ship?

We currently offer shipping to destinations within the United States. Available delivery options depend on the shipping address entered at checkout.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing time is separate from shipping time. Public holidays, high order volumes, inventory checks, or other unexpected circumstances may cause delays.

How long does shipping take?

Our estimated delivery times after dispatch are:

• Standard Shipping: 7–12 business days.

• Express Shipping: 3–7 business days.

These are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the carrier, destination, weather, holidays, and other transportation conditions.

How much does shipping cost?

Our current shipping rates are configured as follows:

The available shipping methods and applicable charges will be displayed at checkout. When multiple methods are available, you can select from the options offered for your order.

Please use the final checkout page to confirm the shipping method and charge applicable to your specific purchase.

Where will my order ship from?

Orders may be fulfilled from different warehouses or fulfillment facilities depending on inventory availability and the delivery destination. The shipping origin may therefore vary by order.

We do not guarantee that every order will ship from a United States warehouse.

How can I track my order?

When your order has been dispatched, we will send a shipping confirmation email with tracking information when available.

Open the tracking link in that email to review the latest shipment updates. Tracking information may take some time to become available or refresh after dispatch.

If you need assistance, email service@omnipicksco.com with your order number.

What should I do if my package is delayed or missing?

First, review the latest tracking information. If your package appears to be delayed, tracking has not updated for an extended period, or the carrier marks it as delivered but you have not received it, contact our customer support team.

Please provide your order number and tracking number, if available. We will review the information and explain the appropriate next steps.

4. Returns and Refunds

What is OmniPicksCo's return period?

OmniPicksCo provides a 180-day return period starting from the date you receive your order.

The 180-day period begins on the actual delivery date, not the date you place your order or the date it is dispatched. All requests are subject to the applicable Return & Refund Policy and mandatory consumer protection laws.

How do I request a return?

Email service@omnipicksco.com within 180 days of receiving your order.

Please include:

• Your order number.

• The item you wish to return.

• The reason for the return.

• Supporting photographs, where relevant.

Our customer support team will review your request and provide the applicable instructions, including the designated return address if a return is approved.

Please obtain return instructions before sending an item back.

Can I return an item that arrives damaged or incorrect?

Yes. If you receive a damaged, defective, incorrect, or materially misdescribed item, contact service@omnipicksco.com and explain the issue.

Include your order number and clear photographs of the item and packaging where relevant. We will review the circumstances and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

Who pays for return shipping?

Return shipping costs depend on the reason for the return, the circumstances of the order, and applicable legal requirements.

Please contact customer support before sending the item back so that we can confirm the applicable arrangements. Any mandatory consumer rights regarding return costs remain unaffected.

When will I receive my refund?

After reviewing your request and any required returned item, we will notify you of the applicable next steps. Approved refunds will be initiated through the original payment method where available and appropriate.

The time required for the funds to appear in your account may depend on your payment provider or financial institution. Any legally required refund deadlines remain applicable.

What is the return address?

Our business address is listed at the beginning of this page for company identification and correspondence. It is not automatically the designated return warehouse address.

If your return is approved, our customer support team will provide the applicable return address and instructions. Please do not send a return to the business address unless we specifically confirm that it is the correct destination.

For full details, please review our Return & Refund Policy.

5. Payments and Website Information

Which payment methods can I use?

Available payment methods are displayed at checkout. The payment options offered may depend on the transaction and the payment services available for your order.

Please review the payment details before submitting your purchase.

Are product prices and shipping charges shown before payment?

The product price, available shipping options, applicable shipping charges, and order total are presented during the shopping and checkout process. Please review the final total before completing your order.

Any applicable taxes or other charges will be handled as required by law and the checkout arrangements.

How is my personal information handled?

Personal information is handled in accordance with our Privacy Notice. Depending on your use of the website, information may be processed to fulfill orders, arrange delivery, process payments, provide customer support, protect against fraud, and meet legal obligations.

Please review our Privacy Notice for further details about personal information and your applicable privacy rights.

For faster assistance, include your order number and a clear description of your question when contacting us.

For detailed information about shipping, returns, refunds, privacy, or website use, please refer to the relevant policy page on OmniPicksCo.com.