OmniPicksCo — Official Website Privacy Notice
Brand Name: OmniPicksCo
Website: https://OmniPicksCo.com
Legal Company Name: Shenzhen Xiang Ni Lai Trading Co., Ltd.
Business Address: Room 1403P25, West Tower, Tian'an Innovation Technology Plaza (Phase II), No. 2 Tairan 10th Road, Tian'an Community, Shatou Subdistrict, Futian District, Shenzhen, China
Privacy & Customer Support Email: service@omnipicksco.com
Customer Support Phone: +86 15364885217
Brand Representative: Xiangxian Li
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
OmniPicksCo is owned and operated by Shenzhen Xiang Ni Lai Trading Co., Ltd. This Privacy Notice explains how we collect, use, disclose, store, and protect personal information when you visit our website, browse our products, place an order, or communicate with us.
Last Updated: October 19, 2026
1. Scope of This Privacy Notice
This Privacy Notice applies to personal information processed through OmniPicksCo.com, including information collected when you browse our website, purchase hats or other headwear, subscribe to marketing communications, contact customer support, or otherwise interact with our online store.
In this notice, “OmniPicksCo,” “we,” “us,” and “our” refer to the OmniPicksCo brand and its operator, Shenzhen Xiang Ni Lai Trading Co., Ltd.
This notice should be read together with our Terms of Service, Shipping Policy, and Return & Refund Policy.
2. Personal Information We Collect
The information we collect depends on how you interact with our website and which features you use.
2.1 Information You Provide Directly
When you place an order, contact us, or interact with our services, we may collect:
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Identity and contact information: Your name, email address, telephone number, billing address, and shipping address.
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Order information: Products purchased, order number, transaction details, order status, and relevant purchase history.
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Customer service communications: Messages, questions, complaints, return requests, refund requests, and other information you voluntarily provide.
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Marketing preferences: Your subscription status and preferences regarding promotional emails or other marketing communications.
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Return and refund information: Details needed to review a return or refund request, including the item concerned, the reason for the request, and supporting photographs when relevant.
Please do not send us unnecessary sensitive personal information when contacting customer support.
2.2 Payment Information
Payments are processed through the payment methods and providers made available at checkout.
We may receive information about payment status, transaction references, billing details, and fraud-prevention results. Full payment card details are generally processed by the applicable payment provider rather than stored directly by our online store.
The specific information processed depends on the payment method you select and the provider's applicable privacy practices.
2.3 Automatically Collected Information
When you visit our website, certain technical and usage information may be collected automatically, including:
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IP address and approximate location derived from it.
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Browser type, device type, operating system, and language preferences.
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Pages viewed, products viewed, referral sources, and interactions with website features.
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Visit timestamps, session information, and diagnostic or performance data.
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Cookie identifiers and similar tracking technologies, subject to applicable consent requirements and privacy settings.
We use this information to operate the website, understand how visitors use our store, maintain security, and improve the shopping experience.
2.4 Information from Third Parties
Depending on the services you use, we may receive relevant information from payment processors, shipping and fulfillment providers, ecommerce service providers, analytics services, advertising partners, and fraud-prevention services.
For example, a shipping provider may supply delivery updates, while a payment processor may provide transaction confirmation or a fraud-risk indicator.
We do not assume that every third-party service is used on every visit. The actual information received depends on the services enabled on our website and the applicable permissions and settings.
3. How We Use Personal Information
We use personal information for legitimate business purposes, including the following:
Order processing and fulfillment
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Process purchases and payments.
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Confirm orders and communicate order status.
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Arrange shipping, delivery, and order tracking.
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Handle cancellations, returns, exchanges where offered, and refunds.
Customer support
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Respond to questions about products, sizing, orders, shipping, and delivery.
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Investigate complaints and resolve disputes.
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Review return and refund requests and communicate applicable instructions.
Website operation and improvement
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Maintain website functionality and security.
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Diagnose technical issues and improve page performance.
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Understand product browsing patterns and customer interactions.
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Evaluate and improve the usability of our online store.
Fraud prevention and legal compliance
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Detect and investigate suspected fraud, unauthorized transactions, and abuse.
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Protect customers, our business, and our service providers.
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Maintain appropriate business records and comply with applicable legal obligations.
Marketing and advertising
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Send promotional communications where permitted and, when required, with your consent.
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Measure the effectiveness of marketing campaigns.
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Personalize advertising or measure advertising performance where permitted by applicable law and your privacy choices.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in the message. Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages, such as order confirmations or important service updates.
4. Cookies and Similar Tracking Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies to support essential store functions and, where enabled, analytics and advertising.
4.1 Types of Cookies
Strictly Necessary Cookies
These technologies support essential functions such as shopping cart operations, checkout, session management, website security, and other features required to provide the services you request.
Analytics and Performance Cookies
Where enabled and permitted, these technologies help us understand website traffic, page performance, visitor interactions, and how customers navigate our store.
Advertising and Marketing Cookies
Where enabled and permitted, these technologies may help measure advertising performance, limit repetitive advertisements, or support personalized advertising across websites and services.
4.2 Your Cookie Choices
Where required by applicable law, we will request consent before placing or activating non-essential cookies and similar tracking technologies.
You can use the cookie preference controls provided on our website, where available, to accept or reject non-essential tracking. You may also adjust cookie settings through your browser. Blocking certain cookies may affect some website functions.
Browser-based controls may not automatically communicate all your preferences to every third party. Where applicable, we will honor legally recognized browser-based privacy signals, including Global Privacy Control (GPC), as required by law.
You can access the Your Privacy Choices link on our website to review available privacy options and exercise applicable privacy rights.
5. How We Share Personal Information
We do not sell personal information to third parties in exchange for money. However, certain disclosures for advertising, analytics, or cross-context behavioral advertising may be treated as a “sale” or “sharing” under particular privacy laws, even when no money changes hands. Where applicable, you may opt out of such activities.
We may disclose personal information to the following categories of recipients when necessary for the purposes described in this notice:
Ecommerce and hosting providers
Our ecommerce platform and related service providers help operate the website, manage the shopping cart, process orders, and maintain technical infrastructure.
Payment processors
Payment providers process transactions, help prevent fraud, and support payment-related inquiries.
Shipping and fulfillment providers
Carriers, fulfillment partners, and logistics providers receive relevant information, such as your name, delivery address, and tracking details, to deliver your order.
Analytics and advertising partners
Where enabled and permitted, analytics and advertising providers may process device identifiers, browsing activity, cookie information, or related events to measure website performance and advertising effectiveness.
Security and fraud-prevention providers
We may share relevant information with providers that help detect suspicious activity, protect transactions, and secure our website.
Professional advisers and public authorities
We may disclose information to legal advisers, regulators, law enforcement agencies, courts, or other authorities when reasonably necessary to comply with applicable law, respond to valid legal requests, establish or defend legal claims, or protect rights and safety.
Business transfers
If our business or relevant assets are involved in a merger, acquisition, restructuring, or sale, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
We do not authorize service providers to use personal information for purposes unrelated to their permitted services, except where otherwise allowed by law.
6. International Data Transfers
OmniPicksCo is operated by a company located in Shenzhen, China, and our website serves customers in the United States.
Depending on the services involved, personal information may be processed or accessed in China, the United States, or other countries where our service providers operate.
Privacy and data protection laws may differ between these locations. Where required by applicable law, we will implement appropriate safeguards for international transfers and provide any legally required information or protections.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing services, processing orders, resolving customer inquiries, meeting legal and accounting obligations, preventing fraud, and resolving disputes.
Retention periods depend on the type of information, the nature of the transaction, applicable legal requirements, and whether information remains necessary for legitimate business purposes.
For example:
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Order and transaction records may be retained for accounting, tax, fraud-prevention, and dispute-resolution purposes.
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Customer service communications may be retained for as long as reasonably necessary to resolve inquiries and maintain relevant records.
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Marketing information may be retained until you unsubscribe or withdraw applicable consent, subject to any limited records needed to honor your preferences.
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Technical logs and analytics information may be retained according to the applicable service configuration and retention settings.
Our 180-day return period is calculated from the date the customer receives the order. This return period does not mean that all personal information is automatically deleted after 180 days. We may retain relevant records for longer where reasonably necessary or legally required.
When personal information is no longer needed, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal obligations and technical limitations.
8. Data Security
We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, security monitoring, secure service-provider integrations, and appropriate handling procedures.
No method of transmission or electronic storage is completely secure. Therefore, although we take reasonable precautions, we cannot guarantee absolute security.
If a data breach occurs, we will take appropriate steps to investigate, mitigate its effects, and provide notifications where required by applicable law.
9. Your Privacy Rights
Depending on where you live and which privacy laws apply, you may have certain rights concerning your personal information.
These rights may include:
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Right to know or access: Request information about the personal information we collect, use, disclose, or otherwise process.
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Right to correction: Request correction of inaccurate personal information.
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Right to deletion: Request deletion of personal information, subject to applicable exceptions.
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Right to data portability: Request a copy of certain personal information in a portable format where required.
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Right to opt out: Opt out of certain sales, sharing, targeted advertising, or profiling activities where applicable.
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Right to withdraw consent: Withdraw consent for processing that relies on consent, without affecting the lawfulness of prior processing.
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Right to limit certain uses of sensitive information: Where applicable, request limits on processing sensitive personal information.
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Right to appeal: Where required by applicable law, appeal a decision concerning a privacy rights request.
These rights are not absolute and may be subject to legal exceptions, verification requirements, and other applicable limitations.
9.1 California Residents
If you are a California resident covered by the California Consumer Privacy Act, as amended by the California Privacy Rights Act, you may have additional rights regarding your personal information.
Depending on the circumstances, these may include the right to know, access, correct, or delete personal information; the right to opt out of the sale or sharing of personal information; and the right not to receive discriminatory treatment for exercising your privacy rights.
Where applicable, you may submit an opt-out request through the Your Privacy Choices controls on our website. We will honor valid Global Privacy Control signals as required by California law.
We do not knowingly sell or share personal information of consumers under 16 years of age in a manner that requires affirmative authorization without obtaining the legally required authorization.
9.2 Other U.S. State Residents
Residents of other U.S. states may have additional privacy rights under their applicable state laws, including rights to access, correct, delete, obtain, or opt out of certain processing of personal information.
We will review and respond to eligible requests in accordance with the applicable law.
9.3 European Economic Area, United Kingdom, and Other Regions
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you may have additional rights, including access, rectification, erasure, restriction of processing, data portability, objection, and the right to withdraw consent.
Where applicable, you may also lodge a complaint with the relevant data protection authority.
The availability and scope of these rights depend on the applicable law and the circumstances of the processing.
10. How to Exercise Your Privacy Rights
To submit a privacy-related request, please email:
Please include a clear description of your request and sufficient information for us to understand and verify it. We may request additional information reasonably necessary to confirm your identity or authority to make the request.
We will process eligible requests within the time limits required by applicable law. If we cannot fulfill a request, we will explain the reason where required and inform you of any applicable appeal rights.
You may authorize an agent to submit a request on your behalf where permitted by law. We may require proof of authorization and appropriate identity verification.
You do not need to create an account to contact us about a privacy request.
11. Children's Privacy
Our website is intended for a general shopping audience and is not directed to children under 13 years of age. We do not knowingly collect personal information directly from children under 13 in violation of applicable law.
If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us at service@omnipicksco.com. We will review the matter and take appropriate action as required by law.
Where applicable law sets a higher age threshold or additional requirements for children's data, we will comply with those requirements.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, shipping services, social media platforms, or other external services.
Those third parties may collect and process information under their own privacy notices and terms. We do not control the privacy practices of independent third-party websites.
We encourage you to review the applicable privacy notice before providing personal information to a third-party service.
13. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our business operations, website functionality, service providers, legal obligations, or data processing practices.
When changes are made, we will update the “Last Updated” date shown at the beginning of this notice. Where required by law, we will provide additional notice or obtain consent before implementing material changes.
We encourage you to review this page periodically to stay informed about how your personal information is handled.
We will review your inquiry and respond in accordance with our customer service procedures and applicable legal requirements.
Last Updated: October 19, 2026