OmniPicksCo — Official Return & Refund Policy
Brand Name: OmniPicksCo
Website: https://OmniPicksCo.com
Legal Company Name: Shenzhen Xiang Ni Lai Trading Co., Ltd.
Business Address: Room 1403P25, West Tower, Tian'an Innovation Technology Plaza (Phase II), No. 2 Tairan 10th Road, Tian'an Community, Shatou Subdistrict, Futian District, Shenzhen, China
Customer Support Email: service@omnipicksco.com
Customer Support Phone: +86 15364885217
Brand Representative: Xiangxian Li
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
OmniPicksCo is owned and operated by Shenzhen Xiang Ni Lai Trading Co., Ltd.
Last Updated: October 19, 2026
1. Return Policy Overview
At OmniPicksCo, we want you to feel confident when shopping for hats and other headwear through OmniPicksCo.com.
We provide a 180-day return period beginning on the date you receive your order. If you wish to return an eligible purchase, please contact our customer support team within this period to initiate a return request.
All return requests are reviewed according to this policy, the circumstances of the purchase, and applicable consumer protection laws.
Please contact us before sending any item back. Our team will review your request and provide the applicable return instructions, including the designated return address and any relevant shipping arrangements.
2. Return Eligibility
To request a return, please contact us within 180 days of receiving your order.
When reviewing a return request, we may consider:
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Whether the request was submitted within the 180-day return period.
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Whether the item can be identified using the order information.
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The condition of the item and its packaging, where relevant.
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The reason for the return, including a change of mind, an incorrect item, damage, or a product issue.
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Any additional information reasonably necessary to assess the request.
Where appropriate, we may request photographs or other supporting information to help evaluate the issue.
Any product-condition requirements or return restrictions will be communicated as applicable. Nothing in this policy is intended to exclude rights or remedies that cannot lawfully be excluded under applicable law.
3. How to Request a Return
Please follow these steps to initiate a return.
Step 1: Contact Customer Support
Email service@omnipicksco.com within 180 days from the date your order was delivered.
Step 2: Provide Your Order Information
Include the following information in your email:
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Your order number.
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The item or items you wish to return.
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The reason for your return request.
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Photographs or other supporting information, if relevant to the issue.
Step 3: Wait for Return Instructions
Our customer support team will review your request and explain the applicable return procedure. If a return is approved, we will provide the designated return address and relevant shipping instructions.
Step 4: Send the Approved Return
Follow the instructions provided by our customer support team. We recommend keeping your shipping receipt and tracking number until the return has been resolved.
Please do not send a return to our business registration address unless we specifically confirm that it is the designated return location.
4. Return Shipping Costs
Return shipping costs depend on the reason for the return, the circumstances of the order, and applicable legal requirements.
Before you send an item back, please contact us so that we can confirm the applicable return shipping arrangements.
If an item arrives damaged, defective, incorrect, or materially different from its description, please explain the issue and provide supporting photographs where appropriate. We will review the circumstances and determine an appropriate resolution in accordance with this policy and applicable law.
For returns requested for reasons unrelated to a product defect or fulfillment error, any applicable return shipping charges will be communicated during the return authorization process.
Any mandatory consumer rights regarding return shipping costs remain unaffected.
5. Damaged, Defective, or Incorrect Items
We want customers to receive the items they ordered in acceptable condition.
If you receive a damaged or defective item, the wrong product, or an item materially different from its description, please contact service@omnipicksco.com as soon as reasonably possible after delivery.
Please include:
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Your order number.
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A description of the problem.
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Clear photographs of the item and its packaging, where relevant.
Our customer support team will review the information and explain the next steps. Depending on the circumstances, the available resolution may include a replacement, refund, return, or another appropriate remedy.
We will handle these requests in accordance with applicable law. Please do not discard or return the item before receiving instructions, unless otherwise required by law.
6. Refund Policy
Refunds are reviewed after we receive the information necessary to assess the request. Where a return is required, the refund decision may depend on receipt and inspection of the returned item, as well as the applicable return conditions.
Once a refund is approved, we will initiate the refund through the original payment method where available and appropriate.
The time it takes for the refunded amount to appear in your account may depend on your payment provider, card issuer, or financial institution. These processing times are outside our direct control.
If a refund has been approved but you have not received it, please contact us at service@omnipicksco.com. Include your order number and any available refund confirmation details so that we can review the status.
Any legally required refund deadlines and remedies will apply regardless of the general procedure described above.
7. Original Shipping Fees
Original shipping fees are handled according to the reason for the return, the applicable return arrangement, and applicable law.
For returns involving damaged, defective, incorrect, or materially misdescribed items, we will review the circumstances and provide an appropriate resolution.
For other return requests, any applicable treatment of the original shipping fee will be explained during the return review process.
Nothing in this section limits any refund or reimbursement required by applicable law.
8. Exchanges
If you would like to exchange an item for another style or option, please contact service@omnipicksco.com with your order number and the item you wish to exchange.
Exchange availability depends on inventory and the circumstances of your request. Our team will confirm whether an exchange can be arranged and provide the relevant instructions.
If an exchange is unavailable, we will explain any applicable return and refund options.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible after placing it.
Please include your order number and cancellation request. We will make reasonable efforts to assist if the order has not yet progressed too far into fulfillment.
Cancellation cannot be guaranteed after an order has been processed or dispatched. If cancellation is no longer possible, you may contact us about the applicable return options after delivery.
Any cancellation and refund will be handled in accordance with applicable law and the circumstances of the order.
10. Return Address
Our business registration address is listed at the beginning of this policy for company identification and business correspondence.
The business registration address is not automatically the return warehouse address.
The designated return address will be provided by our customer support team after reviewing your request and confirming the applicable return procedure.
Please obtain return authorization and address instructions before sending a package. This helps ensure that your return can be identified and processed correctly.
11. The 180-Day Return Period
The return period is 180 days from the date you receive your order, not the date the order is placed or dispatched.
We recommend contacting us as early as possible if you wish to return an item, particularly if you have questions about eligibility or the return procedure.
The 180-day period describes our stated return window and does not replace or restrict any longer or additional rights that may apply under mandatory consumer protection laws.
Last Updated: October 19, 2026